Welcome to Eversden Jewellers

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Terms & Conditions

Terms & Conditions

Terms & Conditions

By using this Website to buy goods online, you confirm that you are 18 years old or over, or that if you are under 18 years old that you are placing an order on this Web site with the consent of your parent or guardian. We do not sell goods to children on line.

By completing and submitting an electronic order form, you are making an offer to purchase goods, which if accepted by us, will result in a binding contract. Please note that orders will only be dispatched once we have authorisation from your payment card issuer. We will not accept your order if payment is not authorised.

After you have placed your order, we will, as soon as possible, send you an email to acknowledge your order. This email is not an order acceptance from us, it will only confirm that we have received your order.

When we dispatch your goods, we will send you an email confirming dispatch. This then constitutes a formal acceptance of your order by us. This also means that there is then a binding contract between us, which we are obligated to fulfil.

We will not accept your order if:

  • We do not have the goods in stock
  • Your payment is not authorised.
  • There is an error on our Web site regarding the price or other details of the item(s), in this case we will contact you as soon as possible.
  • You have cancelled the order in accordance with the following terms.
  • Orders cannot be cancelled once we have dispatched the items and notified you of this dispatch.

If you wish to return goods, you have a duty to keep them safe in your possession and take every reasonable care of them until you return them. You must telephone us if you wish to return your goods, and they must be returned to us in their original condition, including any packaging, within a cooling off period of 7 working days. If goods are received after the cooling off period of 7 working days we are only able to issue a credit note. The date of postage of the returned item will be deemed to be the first day of the 7 working days. We cannot accept returns of pierced items for hygiene reasons. We also cannot accept returns, or give refunds, for special orders, or for rings ordered in a customer’s size. Returned goods must be in an unused condition, with price tags/bar codes unbroken. If these items are removed or broken we will be unable to issue any refunds or exchanges. They must be packaged for return in a suitable manner in order to avoid loss or damage. You will be responsible for the cost of safely returning any items to us, unless the item is defective or we have sent goods in error, and we cannot accept any responsibility for goods lost or damaged in the post while being returned, and will be unable to issue refunds for items that are lost or damaged. If you are returning an item to us that you consider to be defective, you must notify us of this fact at your initial telephone call, and include details in your returned package.

Our returns policy does not affect your statutory rights, for further information on your rights please go to www.consumerdirect.gov.uk

Delivery Terms

We will endeavour to dispatch your goods within 7 working days from receipt of your order and will email you to confirm despatch of your goods. Orders received after 5pm or at a weekend will be deemed to have been received the nearest following working day. If we have sold out of the item that you have ordered we will notify you as soon as possible, either by email or telephone. An additional allowance of 14 working days should be made for personalised items and special order items. Please note that all items are posted as special delivery to include insurance of the item and that a signature will be required upon delivery of the parcel.

UK Delivery Charges

Delivery up to and including items to the value of £149.00: £6.95

Delivery of items to the value of £150 and over: £7.95